Scientific indexed article about AI in commercial airlines in a Q1 international journal!

I am honoured by the publication of the scientific indexed article "Artificial Intelligence in Commercial Airlines: User Perceptions and Its Impact on Customer Experience" (Dr. Joan-Francesc Fondevila-Gascón, Dr. Óscar Gutiérrez-Aragón, Dr. David Lopez-Lopez, Gonzalo Curiel-Barrios, Júlia Alabart-Algueró) in "Journal of Air Transport Management". 

As main results, the survey of 320 airline passengers reveals perceptions of AI in aviation operations. Strong support exists for AI in safety, efficiency, and sustainability improvements. Furthermore, skepticism remains regarding AI autonomy, especially in replacing human pilots. Trust, transparency, and human oversight are key to AI acceptance by passengers. Results align with regulatory priorities set by EASA and ICAO AI frameworks.This study examines user perceptions of AI in commercial airlines, revealing that passengers prioritize AI for operational efficiency (e.g., reducing delays, enhancing security) but remain skeptical of its role in decision-making replacing humans.

This article is part of the research work of the Research Group on Digital Journalism and Broadband and the Research Group on Innovative Monetization Systems for Journalism, Marketing and Digital Tourism, of CECABLE, Escola Universitària Mediterrani of the University of Girona, Blanquerna-Universitat Ramon Llull and Pompeu Fabra University, with Dr. Joan Francesc Fondevila Gascón as principal investigator.